Refund and cancellation

Trial, cancellation, refunds and the timeline. · Beta. Operated by pending registration.

This is a calculator, not an adviser. Read the full disclaimer.

Overview and Operator

This Refund and Cancellation Policy applies to Resonate Invoicing ("Resonate"), an invoicing tool built for film and audiovisual crew to bill for day rates, overtime, gear rentals, and HST.

Resonate is operated by <span class="pending-operator" title="Legal entity registration is pending">pending registration</span>, which is written this way because legal entity registration is currently pending. Resonate is run by a solo operator based in Toronto, Ontario, Canada. If you have questions about this policy, charges, or your account, you can contact us directly at [email protected].

Beta Accounts

Beta accounts cost nothing. We do not collect credit card details for beta access, and you will not be charged while using a beta spot. Because beta accounts are completely free, there are no fees to cancel or refund.

Paid Subscriptions and 30-Day Free Trial

When paid plans are launched, Resonate will operate on a single plan priced at $20 per month.

• 30-Day Free Trial: Every new account begins with a 30-day free trial. You will not be charged during this trial period.
• Card Requirement: A payment card is required only when you choose to activate a paid subscription. Nothing is ever charged without an active, confirmed subscription.
• Payment Processing: Payments are handled through Helcim, a Canadian payment processor based in Calgary, Alberta. Credit card information is entered directly into Helcim's hosted checkout and never touches or resides on Resonate's servers. We charge no additional markup on top of Helcim's processing fees.
• Third-Party Fees: Helcim's processing fees belong to Helcim. Where Helcim does not refund its processing fees on a transaction, Resonate cannot refund those fees. Note that customer invoice payments settle directly into the customer's own Helcim merchant account; Resonate does not hold or transfer crew client funds.

Cancellation

You can cancel your subscription at any time without having to call or wait for manual approval:

• Self-Serve: You can cancel directly inside your account settings.
• Effective Date: Cancellations take effect at the end of your current paid billing period.
• Continued Access: You keep full access to your account and invoices until that billing period finishes.
• No Prorated Refunds: We do not issue partial-month or prorated refunds for cancellations made mid-cycle.

Refund Rules

We aim to keep our refund terms clear, predictable, and fair:

• 14-Day First-Charge Goodwill Rule: If you are charged for your first paid billing period and realize Resonate does not fit your workflow, email [email protected] within 14 days of that charge. We will issue a full refund upon request as a simple matter of goodwill.
• Material Service Failure: If we materially fail to deliver the core service and cannot resolve the failure within 30 days of your written notice, we will issue a full refund for the affected billing period.
• Completed Periods: We do not grant refunds for past billing periods already completed and served.

Price-Change Protection

If the monthly subscription price ever changes:

• We will give you at least 30 days' advance notice before any adjustment takes effect.
• Price changes are never retroactive.
• If you decide to cancel after receiving a price-change notice, you can cancel before the effective date and continue paying your current price through the end of that billing period.

Failed Payments and Grace Period

If a scheduled monthly renewal payment fails:

1. 7-Day Grace Period: Your account remains fully functional for 7 days so you have time to update your payment method.
2. 30-Day Read-Only Period: If payment is not resolved after 7 days, active invoicing features are suspended and your account moves into read-only access for 30 days. You will not be able to create or send new invoices, but you can view your records and perform full data exports.
3. Purge: If payment is not restored by the end of the 30-day read-only period, account data will be scheduled for permanent deletion.

Data Export Before Account Closure

Your records belong to you. Before canceling or during the 30-day read-only period following suspension, you can export all your records directly from the application:

• CSV spreadsheets of invoice and financial data
• Rendered PDF copies of all generated invoices
• Receipt attachments
• Complete, machine-readable JSON files containing every stored record

We strongly recommend downloading a complete backup before your paid period or read-only period concludes.

Chargebacks

If you see an unfamiliar charge or disagree with a bill, please reach out to [email protected] before filing a chargeback with your credit card issuer or bank. Unprompted chargebacks incur administrative fees and freeze accounts. Because this is a one-person Canadian operation, contacting us directly will resolve billing questions or legitimate refund requests much faster.

Summary of Timelines

Situation	Timeline	Details
Free Trial	30 days	Full access at no charge; card is only required to start an active paid plan.
First-Payment Refund	14 days from first charge	Full refund upon request via [email protected] under our goodwill policy.
Service Failure Cure Period	30 days	Full refund for the affected period if we fail to deliver core service and cannot fix it in 30 days.
Price Adjustment Notice	30 days	Advance notice of any rate change; cancel before the date to finish your cycle at the old rate.
Payment Failure Grace	7 days	Full account access continues while you update payment details.
Read-Only Window	30 days	Begins after the 7-day grace period; full export access is maintained before deletion.
Cancellation Expiration	End of paid cycle	Access continues until the cycle closes; no partial-month refunds.